Welcome to Maitri Luxury Spa In Surat. Before booking any wellness massage or using our spa facilities, we kindly request you to review the following terms and conditions carefully.

 

1. Booking and Reservations:
    

   • Appointments may be scheduled through phone calls, online inquiries, or direct visits to the spa.

   • Cancellation or rescheduling requests should be made at least 24 hours before the appointment time.

   • Advance booking is recommended to ensure preferred appointment availability.
      

2. Arrival and Late Policy:
    

   • Guests are requested to arrive at least 15 minutes before their scheduled appointment.

   • Late arrivals may result in reduced therapy duration to avoid affecting subsequent bookings.

   • We appreciate your cooperation in maintaining appointment schedule for all guests.
      

3. Health and Wellness:
    

   • Guests are requested to inform our wellness team about any medical conditions, allergies, injuries, or sensitivities before the therapy begins.

   • Guests who are pregnant are advised to consult a qualified medical professional before booking spa service.

   • Certain wellness services may require medical approval depending on the guest’s health condition.
      

4. Payment and Gratuity:
    

   • Payments must be completed after the service.

   • We accept cash, major cards, digital payment methods, and approved gift vouchers where applicable.
      

5. Spa Facilities:
    

   • Selected wellness facilities such as steam and jacuzzi may require advance booking or additional service charges.

   • Guests are requested to maintain a calm atmosphere by avoiding loud conversations and minimizing mobile phone usage inside the spa premises.

   • Proper spa etiquette is expected to maintain a peaceful environment for all visitors.
      

6. Personal Belongings:
    

   • Maitri Luxury Spa is not responsible for the loss, theft, or damage of personal belongings during your visit.

   • Guests are encouraged to keep valuables secure or avoid bringing expensive items to the spa.
      

7. Age Requirement:
    

   • Guests below 18 years of age must be accompanied by a parent or legal guardian.

   • Certain wellness services or facilities may not be available for minors.
      

8. Gift Certificates:
    

   • Gift vouchers may be purchased for selected wellness and spa services.

   • Gift vouchers are non-transferable, non-refundable, and cannot be exchanged for cash.
      

9. Feedback and Concerns:
    

   • We value guest feedback and continuously work toward improving our wellness services.

   • Guests are welcome to share suggestions or concerns directly with our management team during or after their visit.
      

​By booking an appointment or using the facilities at Maitri Luxury Spa In Surat, you agree to follow the terms and conditions mentioned above. Thank you for choosing Maitri Luxury Spa. We appreciate your trust and look forward to welcoming you​